Frequently Asked Questions

VTN Multi Services specializes in comprehensive digital transformation solutions including:

• Web Design & Development – Custom websites, e-commerce platforms, and web applications
• Mobile App Development – Native iOS/Android and cross-platform Flutter apps
• AI & Machine Learning – Custom AI models, chatbots, and automation tools
• POS & Inventory Systems – Tailored point-of-sale and stock management solutions
• Digital Marketing – SEO, social media marketing, content creation, and PPC campaigns
• ERP & CRM Systems – Business management and customer relationship tools

We are headquartered in Kaluwanchikudy, Eastern Province, Sri Lanka. However, we proudly serve clients worldwide, with successful projects delivered to businesses in Canada, Australia, Switzerland, Malaysia, and many other countries. We use modern communication tools (Zoom, Google Meet, WhatsApp) to ensure seamless collaboration regardless of location.

Several factors set us apart:

• Full-Stack Expertise – We handle everything from design to deployment
• Cutting-Edge Technology – We use the latest frameworks and AI-powered solutions
• Client-Centric Approach – Your success is our priority; we focus on measurable results
• Transparent Communication – Regular updates, clear timelines, and honest pricing
• Global Experience – International project exposure with local Sri Lankan support
• Affordable Excellence – Premium quality at competitive rates

Project costs vary based on complexity, features, and timeline. As a general guide:

• Basic Website (5-10 pages): LKR 50,000 - 150,000
• E-commerce Platform: LKR 200,000 - 500,000+
• Mobile App (Flutter): LKR 300,000 - 800,000+
• Custom POS System: LKR 250,000 - 600,000+
• AI/ML Solutions: Custom quote based on requirements

Contact us for a detailed, project-specific quotation tailored to your needs and budget.

We accept multiple payment methods for your convenience:

• Bank Transfer (local and international)
• Online Payment Gateways (PayPal, Stripe)
• Mobile Money (for Sri Lankan clients)
• Cryptocurrency (for international clients upon request)

Payment terms are typically 50% upfront and 50% upon project completion, though this can be adjusted based on project size and scope.

Yes! For larger projects (above LKR 300,000), we can arrange milestone-based payments. For example, payments might be split into design approval, development completion, testing, and final launch phases. This helps manage cash flow while ensuring steady project progress.

Timelines depend on project complexity:

• Small Business Website (5-10 pages): 2-3 weeks
• E-commerce Website: 4-8 weeks
• Mobile App: 6-12 weeks
• Custom Software/ERP: 8-16 weeks
• POS System: 4-8 weeks

Rush projects can be accommodated with additional resources for an extra fee. We provide a detailed timeline in ourproject proposal.

Our proven process ensures quality and transparency:

1. Discovery & Consultation – We discuss your requirements, goals, and budget
2. Proposal & Quote – Receive a detailed project plan with pricing and timeline
3. Contract & Deposit – Sign agreement and pay initial deposit (50%)
4. Design Phase – We create mockups and wireframes for your approval
5. Development – Building your solution with regular progress updates
6. Testing & Revisions – Thorough quality assurance and client feedback implementation
7. Launch & Training – Deploy live and provide necessary training
8. Support – 30-day post-launch support included, ongoing maintenance available

Yes! Minor adjustments within the original scope are included. However, significant changes or new features beyond the agreed scope may require a change order with additional time and cost. We're always transparent about what's included and what would be considered extra.

We use modern, industry-standard technologies including:

• Frontend: React, Next.js, Vue.js, Tailwind CSS, JavaScript/TypeScript
• Backend: Node.js, PHP, Python, Laravel, Express
• Mobile: Flutter, React Native
• Databases: MySQL, PostgreSQL, MongoDB, Firebase
• AI/ML: TensorFlow, PyTorch, OpenAI APIs, Custom models
• Cloud & Hosting: AWS, Google Cloud, DigitalOcean, cPanel/Hostinger

We select the best technology stack based on your project requirements, scalability needs, and budget.

Absolutely! All our websites are built with a mobile-first approach, ensuring they look and function perfectly on smartphones, tablets, and desktops. We test across multiple devices and screen sizes to guarantee an optimal user experience for all visitors.

Yes! We can handle domain registration and hosting setup for you, or we can work with your existing hosting provider. We partner with reliable hosting companies to ensure your website has excellent uptime, speed, and security. Hosting costs are separate from development fees and are billed annually.